Check-in is anytime after 5:00 pm (4pm for Timbers Cabins) directly at the rental property. Property coded locks are automated to operate from 5:00 pm and will not work prior to that time.
Check-out is at 10:00 am. Guests are required to remove all garbage and recycling, leave the property tidy and start the dishwasher with any dirty dishes prior to departure.
Early check-in and/or late check-outs can sometimes be accommodated depending on the availability of the property. Contact the office 24-48 hours prior to your check-in/out to request an early check-in or late check-out.
Guest Supplies/What Should I Bring
All properties are equipped with a complimentary “STARTER KIT” of toilet paper, coffee filters, dishwashing detergent, laundry soap, paper towel, plastic bags, and Kleenex. Please visit Fairmont Mountainside Market in Fairmont Hot Springs or the General Store at Panorama Resort for all your basic needs.
We do not supply: beach towels for the Hot Spring pools, cling wrap, tin foil, blenders, hair dryers, shampoo, shower gels, conditioner etc. Due to current recommendations we also do not supply coffee, tea and salt & pepper.
Quiet time is observed from 10:00 pm to 8:00 am. Please respect the comfort of your neighbours. Any unreasonable noise or disruptions would result in forfeiture of the security deposit and/or fines. Speakers are not permitted outside the property or on decks at any time.
Each property has a minimum of 2 allocated parking spaces. If you require additional parking or plan on bringing a large vehicle, boat or RV please contact the office prior to your arrival for parking information. Please note that the Marble Canyon Townhomes do not allow parking for boats, trailers or RVs as per the Strata Bylaws, failure to adhere to the Strata Bylaws may result in a fine – our Reservations Team can recommend alternate parking for your larger vehicles.
Internet and Phones
Most properties are equipped with property specific WiFi Internet and phones with long distance calling. Please check with the office to see if this is included at your property free of charge.
High Chairs and Play-Pens
Baby equipment is available for complimentary loan at our Fairmont Hot Springs locations - availability is limited and must be reserved in advance. Guests will require their own bedding for play-pens.
Your property will be clean and ready for your arrival. Daily housekeeping can be arranged through our office for an additional fee. Washers and dryers are provided in most properties. Additional towels can be delivered to your property with 24 hours notice.
Lost and Found Items
Personal belongings left in a property after a guests departure will be held at the Fairmont Creek office for 30 days and every effort will be made to contact the guest who made the reservation. Postage costs plus a 15% administration fee are the responsibility of the Guest. In the event that the item is not claimed within 30 days of it being found it will be donated to a local charity thrift store.