Booking Policies

Ready to plan your stay? Book your Fairmont Hot Springs, Panorama Mountain Resort or Windermere vacation rental in whichever way works best for you.

Book Online
Reserve your property anytime through our online booking system.

Call Us
1-877-646-5890

Email Us
[email protected]

Rental Agreement & Pre-Arrival Registration

Upon booking, guests will receive an email with a link to complete our online Pre-Arrival Registration Form. Your reservation is only considered confirmed once the form has been completed and approved.

Minimum Age Requirement

The minimum age to rent is 21 or 25 years old, depending on the property booked. Guests under the applicable minimum age must be accompanied by a parent or guardian staying in the same property.

Please review the minimum age requirement for your selected property before booking. Fairmont Creek Vacation Rentals reserves the right to request proof of age.

Guests who do not meet the applicable age requirement may be denied check-in or required to vacate the property, and payments will be non-refundable.

Bachelor/Bachelorette Groups, Groups of Singles & Events

Bachelor, bachelorette and similar groups are not permitted.

Groups of single adults are welcome, with a maximum occupancy of one person per bed. For example, a property with 8 beds that sleeps up to 16 guests may accommodate a maximum of 8 single adults.

Weddings, parties and other events are not permitted at any property without prior written approval from Fairmont Creek Vacation Rentals.

Pets

Pets are only permitted in our designated pet-friendly properties.

• Pet fee: $25 per dog, per night + tax
• Maximum: 2 dogs per property
• Marble Canyon Phase 1: Maximum 1 dog

Pets found in a non-pet-friendly property will result in a minimum $500 additional cleaning charge.

Smoking

All properties are strictly non-smoking indoors. Smoking is permitted on decks and patios; please use the ashtrays provided.

Evidence of smoking inside a property will result in a minimum $500 additional cleaning charge.

Worry-free Cancellation

• Prior to 30 days: Reservations canceled prior to 30 days before arrival can be re-booked at another time subject to availability, if not re-booked a cancellation fee of $50.00 will be charged and the remaining deposit amount will be refunded.
• Within 30 days: Cancellations made within 30 days of arrival are non-refundable, however, a $50.00 cancellation fee is deducted and the remaining balance is held as a credit to be used within the following 12 months.
• Inside 72 hours: Cancellations made within 72 hours prior to the check-in date are non-refundable.

Payment

• 48-hour Courtesy Hold: Hold your selected vacation property free of charge for up to 48 hours while confirming plans with your group.
• Deposit: The first night's rent is due at the time of booking.
• Final Payment: The remaining balance is due 30 days before arrival.
• Payment Methods: Visa and Mastercard are accepted. A valid credit card is required to book.

Changes to Your Reservation

• Changes: make changes to dates or your rental property with no change fees - only pay the difference in cost where applicable.
• Cancellations via a travel agent or third party - if you booked via RCI, Airbnb, VRBO, Booking.com, Expedia etc please contact your booking agency for policies applicable to your reservation.

Extenuating Circumstances

If you have questions or concerns about your reservation, please contact our friendly local team. We're happy to help.

Golf, Ski Lift Tickets, Pool Passes & Third Party Service Providers

In the event of price alterations by a third party service provider, such as (but not limited to) golfing, lift tickets or pool passes, Fairmont Creek Vacation Rentals reserves the absolute right to collect the revised amount from the guest or will refund the service cost if such services have not yet been rendered.

Check-In
Check-in is anytime after 5:00 pm (4pm for Timbers Cabins) directly at the rental property. Property coded locks are automated to operate from the arrival time and will not work prior to that time. Timbers Cabins have keys given on arrival.

Check-Out
Check-out is at 10:00 am. Guests are required to remove all garbage and recycling, leave the property tidy and start the dishwasher with any dirty dishes prior to departure.

Early Check-In & Late Check-Out 
Early check-in and/or late check-outs requests can be made by contacting our Reservations Team 24-48 hours prior to the check-in/out, and depend on the availability of the property.

Early check-in and/or late check-outs requests can be made by contacting our Reservations Team 24-48 hours prior to the check-in/out, and depend on the availability of the property.

Guest Supplies/What Should I Bring

All properties are equipped with a complimentary “STARTER KIT” of toilet paper, coffee filters, coffee, tea, salt & pepper, dishwashing detergent, laundry soap, paper towel, garbage bags, and Kleenex. Please visit Fairmont Mountainside Market in Fairmont Hot Springs or the General Store at Panorama Resort for all your additional needs.

NOT INCLUDED:

• Beach towels
• Shampoo and conditioner
• Shower gel
• Cling wrap
• Tin foil
• Any additional personal or household supplies you may need

Quiet Time

Quiet time is observed from 10:00 pm to 8:00 am. Please be respectful of neighbouring properties and guests. Any unreasonable noise or disruptions would result in forfeiture of the security deposit and/or fines. Speakers are not permitted outside the property or on decks at any time.

Parking

Each property has a minimum of 2 allocated parking spaces. If you require additional parking or plan on bringing a large vehicle, boat or RV please contact the office prior to your arrival for parking information. Please note that the Marble Canyon Townhomes do not allow parking for boats, trailers or RVs as per the Strata Bylaws, failure to adhere to the Strata Bylaws may result in a fine – our Reservations Team can recommend alternate parking for your larger vehicles.

Internet and Phones

Wi-Fi is available at all of our properties. Some properties are also equipped with a telephone with long-distance calling free of charge. Please check your individual property listing for specific amenities and details.

High Chairs and Play-Pens

Baby equipment is available for complimentary loan at our Fairmont Hot Springs locations - availability is limited and must be reserved in advance. Guests will require their own bedding for play-pens.

Housekeeping

Your property will be clean and ready for your arrival. Daily housekeeping can be arranged through our office for an additional fee. Washers and dryers are provided in most properties. Additional towels can be delivered to your property with 24 hours notice.

Lost and Found Items

Personal belongings left in a property after a guests departure will be held at the Fairmont Creek office for 30 days and every effort will be made to contact the guest who made the reservation. Postage costs plus a 15% administration fee are the responsibility of the Guest. In the event that the item is not claimed within 30 days of it being found it will be donated to a local charity thrift store.

A security deposit is processed on the day of arrival as a credit card pre-authorization.

Provided there are no policy violations or additional charges including damage, excessive cleaning, garbage removal, noise complaints or excessive wear and tear; the pre-authorization will automatically be released by the guest's credit card company.

Security deposit amounts vary by property:

• Timbers Resort Cabins: $250
• All other properties: $500
• Private Vacation Homes: $1,000

Guests are responsible for incidental charges and damage incurred during their stay.

Our local team is available in person, by text or by phone during regular office hours.

Office Hours
Monday–Friday: 8:30 am–5:00 pm
Weekends & Holidays: Office Closed

Visit Our Fairmont Office
5006 Fairmont Frontage Rd
Fairmont Hot Springs, BC, V0B 1L1

After-Hours Assistance & Emergencies 
Need assistance outside our office hours? Text us at 778-745-0588 or call 1-877-646-5890

For urgent after-hours issues or emergencies related to your stay, call 1-877-646-5890 and follow the prompts to reach our on-call team.

For life-threatening emergencies, please call 911.