Careers

About Us: We are a boutique property management company that has been fulfilling the dreams of visitors to Fairmont Hot Springs, BC for more than two decades. We prioritize delivering exceptional guest and owner experiences in this extraordinary destination. And those glowing 5-star reviews? They never fail to put a smile on our faces!

Position Overview:
As we expand our team, we are seeking a friendly, detail-oriented Reservations & Guest Service Representative to join our team. The ideal candidate will be responsible for handling guest inquiries, managing bookings, and ensuring guests have a smooth, enjoyable stay. You’ll be the first point of contact for guests and play a vital role in providing top-tier service from reservation to check-out.

Key Responsibilities:

• Guest Reservations: Handle guest inquiries via phone, email, text, online booking platforms and occasionally face-to-face. Assist with availability checks, pricing, and accommodation options. Confirm reservations and process payments.
• Guest Communication: Provide clear and timely communication before, during, and after the guest’s stay. Address questions about property amenities, local attractions, and check-in/check-out procedures.
• Problem Resolution: Respond to guest concerns or issues promptly and professionally, communicating with other team members to ensure quick resolutions.
• Booking Management: Update reservations in the system, manage cancellations, modifications, and ensure accurate records of all guest interactions.
• Upselling: Offer additional services or upgrades to enhance the guest experience, such as extended stays, early check-in/late check-out, and special packages.
• Property Knowledge: Maintain a comprehensive knowledge of all properties managed by the company to answer guest inquiries effectively and make recommendations.
• Guest Satisfaction: Ensure high levels of guest satisfaction by providing exceptional service, addressing feedback, and maintaining a professional, positive attitude at all times.

Qualifications:

• Previous customer service experience in tourism or a similar industry
• Strong communication skills, both written and verbal
• Tech-savvy and adept at learning new software. Confident with Office 365 (Word/Excel/Outlook etc)
• Ability to multitask and prioritize
• Problem-solving skills and a customer-first approach
• A knowledge of (or willing to learn about) Fairmont & the Columbia Valley, and enthusiasm for exploring all the region has to offer
• Must be legally able to work in Canada

What We Offer:

• $20+/hr depending on experience
• Commissions after 3 months, paid quarterly
• A consistent schedule working Thursday to Monday, enjoying Tuesday and Wednesday off.
• Health Spending Account (dental, extended health etc) after 3 months
• Opportunities for professional growth and development
• A collaborative and supportive work environment
• Discounts on vacation property stays for friends and family
• Support with accommodations may be available

How to Apply:

Please email your resume along with a cover letter to [email protected]

In your cover letter, share:

• why you are interested in joining Fairmont Creek Vacation Rentals
• your availability to start
• your ideal number of hours per week (30-40)