CAREERS

Love helping people, staying organized, and being part of a team that genuinely cares about delivering great experiences?

We’re looking for a friendly, capable and detail-oriented Reservations & Guest Service Specialist to join Fairmont Creek Vacation Rentals.

You’ll join our fabulous, close-knit crew. We work hard, support one another, have a few laughs along the way, and take real pride in delivering exceptional service to our guests and property owners.

What You’ll Be Doing:

• You’ll be one of the key people helping our guests from their first inquiry right through to check-out, while making sure every reservation is complete, accurate and correctly processed.
• Chatting with guests by phone, email and online booking platforms.
• Turning inquiries into confirmed reservations.
• Managing bookings and keeping calendars accurate and up to date.
• Processing payments and making sure reservation details are correct.
• Coordinating with our housekeeping and maintenance teams so arrivals run smoothly.
• Providing clear, friendly pre-arrival and post-stay communication.
• Helping guests when questions or issues pop up.
• Keeping an eye on Airbnb, VRBO and other booking channels to make sure everything is connected and working properly.
• Spotting booking, occupancy or rate opportunities and sharing them with our Sales & Marketing team.
• Helping with general office administration and keeping things organized behind the scenes.

You’ll Fit Right In If You Are:

• Friendly, warm and genuinely enjoy helping people.
• Organized and someone who notices the little details.
• Comfortable juggling a few things at once and keeping things organized.
• Confident with computers and happy learning new systems.
• A clear communicator, both written and verbal.
• Reliable, positive and willing to jump in when the team needs a hand.
• Comfortable working independently, but happiest being part of a collaborative team.
• Someone who takes pride in doing a great job.

Previous experience in hospitality, tourism, reservations, customer service or administration would be great, but we’re equally interested in finding the right person with the right attitude.

The Schedule:

This is a permanent position, approximately 30 hours per week, with a four-day-style working week, Wednesdays off, and some flexible weekend coverage.

The role is primarily office-based, with some flexible remote hours available after the training period.

Occasional schedule adjustments may be required to help cover team vacations or particularly busy periods.

Why You’ll Love Working With Us:

We think where you work and who you work with matters.

At Fairmont Creek Vacation Rentals, you’ll join a supportive team who enjoy working together, help each other out and share a common goal: providing exceptional service and memorable stays for our guests.

You’ll also get:

• $24+/ hr
• Wellness program
• Company events
• Permanent, year-round employment.
• A varied role where no two days are quite the same.
• A friendly, professional work environment.
• The opportunity to build your skills in tourism, reservations and vacation rental management.
• A team that values initiative, ideas and a sense of humour.
• And, of course, the opportunity to live and work in the Columbia Valley — where hiking, biking, skiing, golf, lakes and hot springs are all part of everyday life.

If you’re someone who enjoys people, loves getting the details right and wants to be part of a great local team, we’d love to hear from you.

How to Apply:

Send your resume and a brief cover letter to [email protected] with the subject line Reservations & Guest Service Specialist – Application.

In your cover letter, share:

• why you are interested in joining Fairmont Creek Vacation Rentals
• your availability to start
• your ideal number of hours per week (30-40)

Life in Fairmont Hot Springs is all about balance: meaningful work, comfortable living, and the chance to explore the mountains, lakes, and trails right outside your door. Whether you’re here for a season or longer, you’ll find plenty to do in every month of the year.

Spring

• Hot Springs Soaking: Shake off the chill in the local mineral hot springs—open year-round and extra refreshing in spring.
• Wildlife Watching: Bighorn sheep, deer, and eagles are common sights as the valley comes alive.
• Hiking & Biking Trails: Early-season trails begin to open, offering a first taste of summer adventure.

Summer

• Lakes and Rivers: Paddle, swim, or fish on Lake Windermere, Columbia Lake, and the Columbia River.
• Hiking and Biking: Trails for all levels, from easy family walks to full-day alpine adventures.
• Golf: The Columbia Valley is one of Canada’s premier golf destinations, with several courses minutes away.
• Community Events: Outdoor markets, music nights, and local festivals fill the calendar.

Fall

• Golden Larches: Hike or bike through brilliant yellow larch forests in September and October.
• Quiet Season: Enjoy the peaceful side of the valley before winter kicks in—great for reflection and recharging.
• Warm Days, Cool Nights: Perfect for campfires, stargazing, and crisp mountain air.

Winter

• Fairmont Ski Hill: A small, relaxed hill just minutes from staff housing—perfect for learning or enjoying uncrowded runs.
• Panorama Mountain Resort: World-class skiing and snowboarding only 35 minutes away, with lift-pass assistance available through Fairmont Creek.
• Lake Windermere Whiteway: The Guinness World Record holder for the longest naturally frozen skating trail (over 30 km!)—ideal for skating, classic cross-country, or skate-skiing.
• Learn-to-Skate Programs: A fun way to pick up a new skill before hitting the Whiteway.
• Curling League: Join the local “fun league” to meet the community and experience true Canadian winter culture.

We hire seasonally for our Property Care & Housekeeping Team, with opportunities typically available for two seasonal periods:

Summer Season: May – October
Recruitment typically begins in January.

Winter Season: October – May
Recruitment typically begins in August.

We welcome applications from individuals, friends or couples looking for a seasonal placement. Staff accommodation may be available for successful candidates.

To apply, please email your resume (CV) and cover letter to Ben at [email protected] and Hope at [email protected].

In your cover letter, please include:

• Why you're interested in joining Fairmont Creek Vacation Rentals
• Your availability and preferred season
• Whether you require staff accommodation

We look forward to hearing from you!

• Do I get my own room? Yes—private room + bathroom.
• How many hours? Typically 30–40/week, seasonal roles are 6 months approximately Oct–Apr & April-October.
• Do I need a car? Yes - to be able to enjoy all the Columbia Valley has to offer as public transport is very limited.
• Lift passes? We help with access/assistance for Fairmont/Panorama in winter.
• Can couples/friends apply? Yes—mention this in your application; we’ll try to coordinate housing and working schedules where possible.