CAREERS

We’re looking for a friendly, organized and detail-focused Reservations & Guest Service Coordinator to join our fabulous team.

This is an important role within our business. You’ll take ownership of reservation accuracy across our portfolio, ensuring every booking is complete, correctly processed and accurately reflected across our systems.

You’ll also coordinate closely with our Sales & Marketing, housekeeping, maintenance and remote/on-call teams to make sure each reservation moves smoothly from booking through to arrival and check-out.

Responsibilities

• Review every reservation to ensure guest information, dates, rates, payments, notes and booking requirements are complete and correct.
• Ensure property calendars are accurate across all channels and correctly reflect guest reservations, owner stays and availability.
• Monitor reservations across our property management system, direct bookings, RCI, Airbnb, VRBO and other online channels.
• Make sure reservations transmit correctly between systems and resolve discrepancies before they become problems.
• Ensure required payments are correctly processed, recorded and followed up.
• Manage guest inquiries and convert qualified inquiries into confirmed reservations.
• Coordinate reservation information across Sales & Marketing, housekeeping, maintenance and our remote/on-call guest service team.
• Provide clear and friendly guest and owner communication before, during and after stays.
• Help guests when questions or issues arise and escalate unusual situations when appropriate.
• Identify booking, occupancy or rate opportunities and share them with our Sales & Marketing team.
• Ensure smooth handovers between the office and remote/on-call teams so nothing gets missed.

Qualifications

• Previous experience in reservations, hospitality, administration, customer service or another detail-focused coordination role.
• Strong attention to detail and a natural ability to spot when something doesn’t look right.
• Excellent written and verbal communication skills.
• Confident using computers and learning new systems.
• Comfortable juggling multiple priorities while staying organized.
• Reliable, positive and willing to take ownership.
• Comfortable working independently while collaborating closely with a wider team.
• A genuine interest in helping people and delivering exceptional service.

Schedule

• Permanent, year-round
• Approximately 30–40 hours per week
• Regular hours scheduled Monday to Friday between 8:30 a.m. and 5:00 p.m.
• No regular evening shifts.
• Weekend coverage approximately one weekend in three, Saturday and Sunday 9:00 a.m.–1:00 p.m., with equivalent weekday time off.
• Some weekend coverage may be completed remotely after training.
• From June through September, there may be flexibility to reduce weekly hours to 25-30 hours by mutual agreement, depending on operational needs and the employee’s preferences.
• Occasional schedule adjustments may be required for vacation or peak-period coverage.

Why Work With Us

You’ll join a supportive, close-knit team who enjoy working together, help each other out and take real pride in delivering exceptional service.

You’ll also get:

• $24+/hour
• A varied role with real responsibility
• A friendly, professional work environment
• Opportunities to build your skills in tourism, reservations and vacation rental management
•  Wellness spending account available after 3 months of employment.
• Additional earning opportunities through bonuses for promoting and upselling selected local activities and guest experiences.
• Company events and wellness activities

If you’re someone who enjoys people, loves getting the details right and likes being the person who makes sure nothing slips through the cracks, we’d love to hear from you.

How to Apply:

Send your resume and a brief cover letter to [email protected] with the subject line Reservations & Guest Service Coordinator - Application.

In your cover letter, share:

1. Are you legally entitled to work in Canada? If you are currently working under a work permit, please confirm the type of permit and its expiry date.
2. This position is based in Fairmont Hot Springs. Where are you currently located, and are you able to reliably commute to Fairmont Hot Springs for this role?
3. Are you comfortable working approximately one weekend in three as part of shared reservation coverage?
4. What is your earliest available start date?
5. Why you are interested in joining Fairmont Creek Vacation Rentals
6. Your ideal number of hours per week (30-40)

Life in Fairmont Hot Springs is all about balance: meaningful work, comfortable living, and the chance to explore the mountains, lakes, and trails right outside your door. Whether you’re here for a season or longer, you’ll find plenty to do in every month of the year.

Spring

• Hot Springs Soaking: Shake off the chill in the local mineral hot springs—open year-round and extra refreshing in spring.
• Wildlife Watching: Bighorn sheep, deer, and eagles are common sights as the valley comes alive.
• Hiking & Biking Trails: Early-season trails begin to open, offering a first taste of summer adventure.

Summer

• Lakes and Rivers: Paddle, swim, or fish on Lake Windermere, Columbia Lake, and the Columbia River.
• Hiking and Biking: Trails for all levels, from easy family walks to full-day alpine adventures.
• Golf: The Columbia Valley is one of Canada’s premier golf destinations, with several courses minutes away.
• Community Events: Outdoor markets, music nights, and local festivals fill the calendar.

Fall

• Golden Larches: Hike or bike through brilliant yellow larch forests in September and October.
• Quiet Season: Enjoy the peaceful side of the valley before winter kicks in—great for reflection and recharging.
• Warm Days, Cool Nights: Perfect for campfires, stargazing, and crisp mountain air.

Winter

• Fairmont Ski Hill: A small, relaxed hill just minutes from staff housing—perfect for learning or enjoying uncrowded runs.
• Panorama Mountain Resort: World-class skiing and snowboarding only 35 minutes away, with lift-pass assistance available through Fairmont Creek.
• Lake Windermere Whiteway: The Guinness World Record holder for the longest naturally frozen skating trail (over 30 km!)—ideal for skating, classic cross-country, or skate-skiing.
• Learn-to-Skate Programs: A fun way to pick up a new skill before hitting the Whiteway.
• Curling League: Join the local “fun league” to meet the community and experience true Canadian winter culture.

We hire seasonally for our Property Care & Housekeeping Team, with opportunities typically available for two seasonal periods:

Summer Season: May – October
Recruitment will begin in January 2027.

Winter Season: October – May
Recruitment begins in August (next opportunity August 2027).

We welcome applications from individuals, friends or couples looking for a seasonal placement. Staff accommodation may be available for successful candidates.

To apply, please email your resume (CV) and cover letter to Ben at [email protected] and Hope at [email protected].

In your cover letter, please include:

• Why you're interested in joining Fairmont Creek Vacation Rentals
• Your availability and preferred season
• Whether you require staff accommodation

We look forward to hearing from you!

• Do I get my own room? Yes—private room + bathroom.
• How many hours? Typically 30–40/week, seasonal roles are 6 months approximately Oct–Apr & April-October.
• Do I need a car? Yes - to be able to enjoy all the Columbia Valley has to offer as public transport is very limited.
• Lift passes? We help with access/assistance for Fairmont/Panorama in winter.
• Can couples/friends apply? Yes—mention this in your application; we’ll try to coordinate housing and working schedules where possible.